Customer Care
Returns & Exchange Policy
Last updated: September 2026
5-Day Exchange
Complimentary size exchange within 5 days of delivery.
Safety Tag Policy
Tag must remain intact for aesthetic/sizing returns.
Doorstep Pickup
Reverse courier pickup arranged at your doorstep.
1. Ring Size Exchanges
We want your Ajra ring to fit like a second skin. If your chosen ring size is too snug or loose, we offer a complimentary 5-day size exchange from the date of package delivery.
To initiate a size exchange, simply email us at orders@ajra.shop or send a WhatsApp message to +91 80808 75826 with your Order Number, photographs of the piece with the safety tag attached, and desired replacement size.
2. Safety Tag Requirement
To preserve authentic hygiene and quality assurance for all our patrons, each handcrafted Ajra piece is delivered with an official security safety tag attached.
Aesthetic & Sizing Requests: For returns or exchanges requested due to aesthetic or personal reasons — including design preference, size/fit issues, change of mind, or personal styling preferences — the product must be returned with its original safety tag intact and attached.
• Returns or exchanges for aesthetic/personal reasons will strictly NOT be accepted if the safety tag has been removed, damaged, cut, or tampered with.
Genuine Manufacturing / Quality Issues: In case of a genuine quality or manufacturing-related issue, the product may be eligible for a return or exchange even if the safety tag has been removed.
* Note: Quality-related claims are subject to physical or digital verification by the Ajra Quality Atelier before an exchange or replacement is approved.
3. General Return & Exchange Conditions
To qualify for a replacement or return, pieces must meet the following criteria upon inspection:
- Item must be unworn, unpolished, unaltered, and free of scratches, perfumes, or lotion residues.
- Item must be in its original Ajra keepsake box and soft velvet pouch.
- Safety tag must be attached (for all aesthetic/fit/styling-related requests).
- Request must be submitted within 5 calendar days of marked delivery.
* Ajra reserves the right to reject any return or exchange request that does not comply with the above conditions.
4. Refunds, Cancellations & Cash on Delivery (COD) Terms
Orders may be cancelled for a 100% full refund before dispatch from our Mumbai atelier (typically within 12 hours of placing the order). Once an order has shipped with our courier partner, it cannot be cancelled mid-transit.
- A ₹50 additional COD charge is applicable on all Cash on Delivery (COD) orders across India.
- The ₹50 COD charge is strictly non-refundable, including in cases where the customer requests a return and refund.
- In case of an eligible return and refund, the ₹50 COD charge will not be included in the refunded amount (only the net product price is refunded).
In approved return cases where a replacement cannot be provided due to inventory, refunds are credited back to the customer's bank account / UPI within 5–7 business days following quality verification at our atelier.
5. Damaged or Tampered Shipments
Every piece leaves our Mumbai studio in tamper-evident protective transit packaging. If your package arrives crushed or opened:
- Notify our support team within 48 hours of courier delivery.
- Provide an unboxing photo or video highlighting the damage or discrepancy.
- We will arrange immediate priority reverse pickup and dispatch a fresh replacement at zero cost to you.
Have a question about an exchange?
Our atelier concierge is available Monday to Saturday, 10 AM to 7 PM IST.