Frequently Asked Questions

AJRA is an online jewellery brand pioneering a new category of gold-tone jewellery. Not gold-plated, not silver, and not brass, AJRA is designed with a distinctive material approach to deliver the rich, warm look of gold for everyday wear.

No. AJRA jewellery is neither gold-plated, sterling silver, nor brass. It belongs to an entirely new category of jewellery crafted with a distinctive material approach for those drawn to the rich look of gold without conventional material compromises.

AJRA challenges conventional market choices. Unlike traditional gold-plated jewellery that chips and fades quickly or brass that oxidizes and turns skin green, AJRA is 100% hypoallergenic, nickel-free, and crafted to retain its character through everyday wear.

Every single piece is designed, cast, and hand-finished in small, intentional batches right in Mumbai, Maharashtra, and dispatched across India with 100% Free Shipping.

Yes. All AJRA pieces are completely nickel-free, lead-free, and hypoallergenic, making them safe for sensitive skin. They resist daily moisture from handwashing, though we recommend removing them before prolonged swimming or heavy chemical exposure to maintain their shine.

We use standardized Indian sizing: XS (sizes 7–9, ~15mm diameter), S (sizes 10–12, ~16.5mm), M (sizes 13–15, ~17.5mm), and L (sizes 16–18, ~18.5mm). You can also click 'Size Guide' on any product page for a full mm diameter chart.

We offer a complimentary 5-Day Free Size Exchange! If your ring is too snug or loose, contact us within 5 days of delivery and we will arrange doorstep reverse pickup and deliver your new size free of charge, provided the original safety tag is intact.

We always recommend sizing up. A slightly looser fit is much more comfortable throughout the day as finger sizes naturally fluctuate with temperature.

For returns or exchanges requested due to aesthetic or personal reasons, such as design preference, size/fit issues, change of mind, or personal styling preferences, the product must be returned with its original safety tag intact and attached. Returns or exchanges for aesthetic/personal reasons will not be accepted if the safety tag has been removed, damaged, or tampered with.

In case of a genuine quality or manufacturing-related issue, the product may be eligible for a return or exchange even if the safety tag has been removed. Quality-related claims are subject to verification by the Ajra Quality Atelier before an exchange or replacement is approved.

Yes. To uphold the craft, hygiene, and authenticity standards of our jewellery, Ajra reserves the right to reject any return or exchange request that does not comply with our policy conditions.

We provide 100% Free Shipping on all orders nationwide across India, including Cash on Delivery (COD) orders with zero handling fees.

Yes, Cash on Delivery (COD) is available across eligible pin codes with ₹0 extra charges. You pay only the order amount in cash or UPI when the Delhivery courier arrives at your doorstep.

Orders are dispatched within 24 to 48 hours from our Mumbai atelier. Deliveries to Mumbai take 1–2 business days; Metro cities take 2–4 business days; and the rest of India takes 4–6 business days via Delhivery Express.

As soon as your parcel ships, you will receive an email and WhatsApp message with your Delhivery AWB tracking number. You can also track your order live at any time on ajra.shop/track.

We accept Cash on Delivery (COD) with zero handling fees, where you can pay via Cash or UPI upon doorstep delivery.

Yes, you can cancel your order before it is dispatched from our atelier (usually within 12 hours of placing the order). Once an order has been dispatched with the courier, it cannot be cancelled mid-transit.