Privacy Policy

1. Information We Collect

Depending on how you interact with Ajra, we may collect the following information:

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Send order confirmations and updates
• Provide customer support
• Process returns, exchanges, refunds, and other service requests
• Communicate with you about your orders or enquiries
• Improve our website, products, and customer experience
• Maintain website security and prevent fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send promotional or marketing communications where permitted and where you have provided the necessary consent

We use personal information only for legitimate and specified purposes connected with our business and services.

3. Cookies and Similar Technologies

Ajra may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may help us:

• Keep the website functioning properly
• Remember preferences
• Understand how visitors use our website
• Measure website performance
• Improve our products and services
• Provide relevant marketing where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Sharing of Personal Information

We may share necessary personal information with trusted third parties where required to provide our services, including:

• Website and e-commerce service providers
• Payment processors
• Shipping and logistics partners
• Technology and hosting providers
• Customer-support service providers
• Analytics and marketing service providers
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement agencies where required by applicable law

We do not sell your personal information to third parties.

Third-party service providers may process information according to their own terms and privacy policies.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Completing transactions and providing services
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud and misuse
• Complying with legal, tax, accounting, or regulatory obligations

When personal information is no longer required for these purposes, we may delete or anonymise it, subject to applicable legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data processed by us
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding our processing of your personal information

Where applicable, withdrawal of consent will not affect processing that we are legally required or otherwise permitted to continue.

To exercise your rights, contact us using the details provided in the Contact Us section below.

8. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw that consent.

We will provide reasonable means for you to withdraw consent. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the relevant information is necessary for that service.

9. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without the consent or involvement required by applicable law.

Where applicable law requires verifiable parental or guardian consent before processing a child's personal information, we will take appropriate steps to comply with those requirements.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

Ajra is not responsible for the privacy practices, security, or content of third-party services. We encourage you to review the privacy policies of those third parties before providing them with personal information.

11. Marketing Communications

If you choose to receive marketing communications from Ajra, we may send you information about products, collections, offers, launches, or other updates.

You may unsubscribe from promotional emails or other marketing communications at any time using the available unsubscribe mechanism or by contacting us.

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to provide the services you have requested.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, requests, or grievances relating to this Privacy Policy or the handling of your personal information, you can contact us at:

We will make reasonable efforts to respond to privacy-related requests within the time required under applicable law.